The UK consumer champion for disabled and older people, RICA, is running a national survey looking into the needs of disabled and older people when buying and using train tickets.

This confidential survey addresses travellers’ experiences and concerns about the various ways of buying tickets as well as using ticket barriers, finding their seat and getting on and off a train.

The research findings will be used to help improve the design of future ticketing systems. Everyone who completes the survey can enter a prize draw. There is one prize of £100 and two prizes of £50 in high-street shopping vouchers.

The survey is online at

You can also take part over the phone, and have your or if there are any questions, please contact Catherine Cashman, RICA researcher at email or on 020 7427 2466.