Initial Response Officer

Location: Cornwall

Salary: Fixed term & Part time

Contract: Competitive


Victim Support is looking for an Initial Response Officer to work 30 hours per week Monday to Friday between the hours of 12.00-18.00. The post will be home-based on a fixed term contract until 31/3/2021 and the successful candidate will need to live in the Devon and Cornwall area to accommodate occasional travel to the office in Bodmin.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The main duties of this role include providing a supportive and professional first point of contact for clients and partner organisations.

To be successful in the role you will have strong support and communication skills (both verbal and written) and the personal resilience required to interact with distressed individuals. Alongside this you will possess a high level of computer literacy and data inputting speed and demonstrable planning and organizational skills.

You will also need to have access to a space at home where you can work confidentially, away from others.

We do not require assistance from a recruitment agency.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.