CAROL MILNE was horrified when a restaurant at Haggerston Castle demanded a £4 payment to have Max on the premises as he would not be eating.
GRAN Carol Milne splashed out on a weekend caravan break at a holiday park as a treat for her family.
She wanted to spoil grandchildren Ben, six, and four-year-old Max who is severely disabled, confined to a wheelchair and fed through a tube.
But she was horrified when a restaurant at Haggerston Castle demanded a £4 payment to have Max on the premises as he would not be eating.
Furious Carol, 54, said: “Max can’t eat as he can’t swallow. He doesn’t take anything by mouth. He is fed through a PEG, a tube in his stomach. He can’t sit up on his own and can’t walk or talk.
“We did explain this to the restaurant when we phoned to book, but they insisted that even if he couldn’t eat, we would still be charged for wheelchair space.”
Carol, of Alloa, travelled to the park near Berwick-upon-Tweed last weekend with daughter Kari, 32, her partner Gordon Taylor and the boys.
She complained directly to the management at the park and also to the restaurant, The Royal Garden.
Carol, a nurse, said: “The restaurant referred me to the terms and conditions printed on their menu. I demanded to see the manager but he wouldn’t speak to me.
“I couldn’t believe it. It ruined our weekend.”
I got on to Haven, who own the park in Northumberland, and they quickly apologised and offered the family a free break.
Haven said: “We were appalled to learn of your reader’s experience at Haggerston Castle.
“The Chinese restaurant is run as a separate business but located on our park.
“This is totally unacceptable and we will be speaking to the manager to ensure that this does not happen again. We apologise unreservedly to Carol and her family and will be offering her another break.”