Royal Mail has today announced that they are to begin a home parcel collection service to complement their delivery service, which will see posties pick up parcels from customers’ front doors for a nominal fee.
The Parcel Collect service will see customers allowed to give up to five parcels per household to their posties, meaning they no longer need to leave their home in order to send parcels. The service also covers pre-paid return items. Parcel Collect is available to customers six days a week – Monday to Saturday – and can be paid for up to five days in advance.
Nick Landon, Chief Commercial Officer at Royal Mail, praised the service, saying: “Royal Mail Parcel Collect is a fantastic step forward for all of our customers. It makes it easier to use our services than ever before. Whether you’re up against time and working from home, making a return, selling online or sending a gift to make someone’s day, Royal Mail Parcel Collect is here to help. The launch of Parcel Collect is part of our commitment to continuously make our services better and more convenient.”
Customers will be able to pay for the service online or via the Royal Mail app before their postie’s arrival. The service costs an additional 72p on top of the delivery charge, with pre-paid returns costing an additional 60p.
The move comes as home shopping booms during the global pandemic, and will offer a safer alternative to small business owners and consumers who are trying to limit their potential exposure to the virus. The national mail carrier has called the evolution in its service “one of the biggest shake-ups to the daily delivery service since the launch of the postbox in 1852”.
Claire Roebuck-Sacks, who took part in the Parcel Collect trial which saw the service available in certain postcodes in West England, said: “I used Royal Mail’s Parcel Collect during the initial roll-out of the service in Bristol. The service was really easy to use, and it was a convenient way to send a gift to my aunt, particularly as I have a new baby so time is precious! I will be using Parcel Collect again in the future to send parcels in the post.”
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