Neatebox has announced that its Welcome app will be launched in one of Edinburgh’s oldest and largest department stores, Jenners.
Jenners is a staple store on Princes’ Street in the capital of Scotland, carrying a number of mid- to high-range brands across its fashion, beauty and home sections, including Channel, Hugo Boss, Dior and Clarins.
The installation came after a request from Welcome user Matthew Clark, who said:
“As a young man with sight loss, coming to a point where I feel I am fashionably, appropriately, and practically dressed has not come easily. One thing that helps is an accessible shopping experience that I can undertake myself.
“Welcome by Neatebox, placed in Jenners, can enable me and my contemporaries to seamlessly access this exciting and rich shopping experience, that so many take for granted.”
Gavin Neate, founder of Neatebox, said: “When you see how much this service can benefit not only disabled shoppers but also the customer service teams it is a real goosebump moment.
“My team is incredibly proud to be supplying the system to Jenners, who could not have been more engaged and excited. Together we can prove what’s possible for the future of Customer Service.”
The Welcome app is designed to assist shoppers with disabilities find the help and assistance they require, and assure their needs are met while shopping. Using it will alert the store’s customer service team when the user is within 300m of the store, and when they arrive at the store.
Alan Thomlinson, Store Manager, Jenners Edinburgh “Jenners are delighted to be working with Neatebox to ensure we provide excellent customer service to our customers with accessibility needs. We are very excited to be working with such an innovative company and are always looking for new ways to improve our customers shopping experience”