Ombudsman Services and Sign Solutions announced today that Ombudsman Services has introduced an interpretation service that enables people who are deaf to communicate with Ombudsman Services complaint handling team using British Sign Language (BSL) via video relay.
Ombudsman Services wants to ensure that everyone has access to redress. When things go wrong it is important that consumers know where to turn and have access to help to get their problem sorted out.
Chief Ombudsman, Lewis Shand Smith says: “We are delighted to be offering a new service that means people who are deaf and hard of hearing have greater choice in how they contact Ombudsman Services. When things go wrong it is important that consumers know where to turn and have access to help to get their problem sorted out.
“We already provide translation services to make sure that people can contact us in their own language and are pleased to now extend this same level of service to BSL users.”
Sean Nicholson CEO of Sign Solutions said “I am delighted to welcome the Ombudsman Services to our on demand InterpretersLive! service. This is an exciting time for the Deaf community who are now able to communicate directly and immediately with the Ombudsman and not have to rely on other people or try to communicate in a language that is not their first.”
Consumers can access the new BSL service via a link on the ‘contact us’ page of the Ombudsman Services website. They will be connected to the Sign Solutions interpreter who will relay the call directly with to the Ombudsman Services. Consumers will need to have a computer with a webcam and a broadband connection. The service will be available to consumers free of charge. The service will be available Monday to Friday 9am – 5pm.